Payment Details and Cancellation Terms
ABN: 30 801 001 038
Credit Cards accepted
(Visa, MasterCard & American Express) in person or over the phone
Direct Deposit Details:
Account Name: Sharon Nelson
BSB: 033161
Account Number: 323338
Reference: Your dogs name and suburb
Cancellation terms for all private one on one sessions and group classes:
- Any private session cancellations received, for any reason, with less than 48 hours notice, will incur a $50 cancellation fee, deducted from the payments made.
- Full fee is payable if a private session is cancelled with less than 24 hours notice.
- Private session bookings can be rescheduled at any time with a minimum of 24 hours notice, with full payment expected for rescheduled bookings if this notice period has not been met.
- If a private session cancellation or booking reschedule is sent via email outside normal business hours, Monday to Friday, it will be considered to have been received at the start of the next business day and the notice period will begin at the time of receipt.
- Once a course has commenced, service refund requests will only be received where we are required to do so by law.
- Once you’ve attended one or more group classes as part of a course, service refund requests will only be received where we are required to do so by law.
- If a course has not yet commenced, you are entitled to a full refund with at least 48 hours notice of withdrawal from a course.
- Any cancellations or withdrawals from a course where deemed appropriate by law, a $50 fee will be applied to all refunds.